Effective October 1, 2026 · Last updated October 1, 2026. Questions? [email protected]
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS AND INCLUDE LIMITATIONS OF LIABILITY, CUSTOMER RESPONSIBILITIES, INDEMNIFICATION, AND DISPUTE-RESOLUTION TERMS.
These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you," or "your") and Go Comp Go ("GCG," "we," "us," or "our") governing memberships, compost collection, food-scrap pickup, garbage/recycling bin cleaning, products, add-ons, member benefits, and related services. By purchasing, enrolling, checking a box stating that you agree, or otherwise using the Services after being presented with these Terms, you acknowledge that you have had an opportunity to review them and agree to be bound by them.
You must be legally capable of entering into a binding agreement. You are responsible for providing accurate contact, billing, service-address, access, and pickup information and for promptly updating it. You are responsible for activity conducted through your account to the extent permitted by law.
Go Comp Go provides services only in locations and routes we currently serve. Services may include residential or commercial compost collection, food-scrap pickup, garbage/recycling bin cleaning, products, refills, complimentary items, and add-ons. Availability, frequency, routes, pickup days, equipment, procedures, and included benefits may differ by plan and location. We may make reasonable operational changes, provided that we comply with applicable law and any required notice obligations.
Monthly memberships are billed according to the billing cycle disclosed at checkout. If identified as recurring, they continue until canceled. Cancellation stops future renewals after it becomes effective. Except where required by law or expressly stated by Go Comp Go, charges for a billing period that has already begun are non-refundable.
An annual membership is a prepaid commitment for the full annual term. EXCEPT WHERE A REFUND OR OTHER REMEDY IS REQUIRED BY APPLICABLE LAW, ANNUAL MEMBERSHIP PAYMENTS ARE FINAL AND NON-REFUNDABLE. If you voluntarily cancel before the end of the annual term, you will not receive a full or prorated refund for the unused portion. Unless service is terminated in circumstances that legally require another remedy, you may continue receiving the benefits included in the purchased plan through the end of the prepaid term.
A downgrade does not entitle you to a refund, prorated refund, cash payment, account credit, or reimbursement of the difference between membership levels, except where required by law. Unless Go Comp Go agrees otherwise in writing, a downgrade takes effect at the next renewal. If we permit an earlier downgrade at your request, the unused price difference remains non-refundable to the fullest extent permitted by law.
You may request an upgrade. Any additional charge and effective date will be disclosed before the upgrade is processed. We may prorate an upgrade based on the remaining term or use another method disclosed before you agree to the upgrade.
If a plan is offered on an automatic-renewal or continuous-service basis, the renewal terms, price or method for determining price, billing frequency, cancellation deadline, and cancellation method will be disclosed as required by applicable law. We will obtain any consent required by law and provide required confirmations and renewal or material-change notices. You may cancel recurring service using the cancellation method made available to you. Nothing in these Terms limits any cancellation or refund right that applicable law requires.
A refund or credit is not automatically owed when service cannot be completed because of circumstances within the customer's control, including an inaccessible or improperly placed container, locked gate, blocked driveway, unsafe animal, prohibited contents, failure to place the container out on time, incorrect address or instructions, or another condition preventing safe access. This provision does not eliminate remedies required by law.
You authorize Go Comp Go and its personnel or contractors to enter the portions of your property reasonably necessary to perform the requested service, such as a driveway, walkway, curbside area, designated bin area, or other location you identify for service. You are responsible for providing a reasonably safe and unobstructed service area and for identifying known hazards, fragile property, special access instructions, pets, gates, irrigation equipment, or other conditions that could reasonably affect service. We may refuse or discontinue a service attempt when conditions appear unsafe.
You must follow our current acceptable-material guidelines. Do not place hazardous chemicals, batteries, medical waste, sharps, explosives, flammable materials, human waste, prohibited animal waste, or other dangerous or unlawful materials in collection containers. We may refuse contaminated material and may suspend or terminate service for repeated or serious violations. You are responsible for losses or third-party claims caused by prohibited materials you knowingly or negligently place for collection, to the extent permitted by law.
Equipment identified as Go Comp Go property remains our property unless sold to you. You must use reasonable care and return company-owned equipment when required. To the extent permitted by law and after appropriate disclosure, we may charge the reasonable replacement cost for equipment that is lost, intentionally damaged, or not returned, excluding ordinary wear and tear.
Bin cleaning is intended to improve cleanliness and odor conditions, but results vary. We do not guarantee removal of every stain, discoloration, embedded residue, permanent odor, paint mark, scratch, rust condition, manufacturing defect, or pre-existing condition. You are responsible for removing personal property and items that should not be exposed to water or cleaning products from the immediate service area. Nothing here excludes liability that cannot lawfully be excluded.
Service may be delayed, rescheduled, modified, or temporarily suspended because of severe weather, unsafe roads, government orders, utility outages, equipment or vehicle failures, labor disruptions, fire, flood, natural disaster, public emergency, acts of third parties, or other events reasonably outside our control. We will use commercially reasonable efforts to resume service. Where applicable law requires a refund, credit, cancellation right, or other remedy, that law controls.
Complimentary gifts, promotional items, samples, seasonal benefits, or discretionary perks may vary by availability and generally have no cash value unless expressly stated otherwise. This does not permit Go Comp Go to remove a material paid benefit promised as part of a membership without providing any notice or remedy required by law.
You authorize charges that you affirmatively approve, including disclosed recurring charges. You are responsible for maintaining a valid payment method. We may suspend future service for an unpaid balance after any notice required by law. If you believe a charge is incorrect, contact us promptly so we can investigate. Nothing in these Terms restricts lawful rights to dispute unauthorized or erroneous charges.
We may change future pricing or membership terms. Changes will not retroactively alter a completed purchase. For automatic-renewal or continuous-service plans, we will provide notices, obtain consent, offer cancellation, and provide any prorated refund required by applicable law before or after a price increase or other material change, as applicable.
You should notify us of known damage or unusual conditions affecting bins, containers, gates, driveways, fixtures, or the service area before service. Go Comp Go is not responsible for ordinary wear and tear, latent defects, deterioration, or pre-existing damage that was not caused by our acts or omissions. This section does not waive liability that applicable law prohibits us from limiting.
TO THE FULLEST EXTENT PERMITTED BY LAW, SERVICES AND ANY COMPLIMENTARY ITEMS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WE DISCLAIM IMPLIED WARRANTIES TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED. WE DO NOT GUARANTEE UNINTERRUPTED SERVICE, A PARTICULAR COMPOSTING OUTCOME, COMPLETE ODOR ELIMINATION, OR A PARTICULAR CLEANING RESULT. RIGHTS THAT CANNOT BE DISCLAIMED UNDER APPLICABLE CONSUMER LAW REMAIN UNAFFECTED.
TO THE FULLEST EXTENT PERMITTED BY LAW, GO COMP GO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS, ARISING FROM THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE CONTRACTUAL LIABILITY ARISING FROM A MEMBERSHIP OR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID GO COMP GO FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Go Comp Go and its owners, employees, and contractors from third-party claims, losses, liabilities, damages, and reasonable costs arising from your unlawful conduct, your material breach of these Terms, hazardous or prohibited materials you provide for collection, or unsafe conditions you create or knowingly fail to disclose. This provision does not require you to indemnify Go Comp Go for liability to the extent caused by Go Comp Go's own negligence, gross negligence, willful misconduct, or other conduct for which indemnification is prohibited by law.
Please report alleged property damage, missing equipment, billing errors, or service problems as soon as reasonably possible and provide available photographs or other information that may help us investigate. A failure to report immediately does not waive any right that cannot lawfully be waived or shorten a statutory limitations period unless a valid written agreement and applicable law permit it.
Before filing a non-emergency claim, the parties agree to make a good-faith effort to resolve the dispute informally by sending a written description of the issue and requested resolution to the contact information below and allowing 30 days for a response. Either party may seek emergency or injunctive relief when waiting would cause irreparable harm. This informal process does not prevent a consumer from using a government agency, regulator, payment-card right, or other process that cannot lawfully be restricted.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where federal law controls. To the extent a dispute may lawfully be subject to an agreed forum, the parties consent to courts of competent jurisdiction serving Westchester County, New York. Mandatory consumer-protection, small-claims, jurisdictional, and venue rights that cannot be waived remain unaffected.
Nothing in these Terms is intended to waive, release, disclaim, or limit any right, remedy, duty, or liability that applicable federal, state, or local law does not permit the parties to waive, release, disclaim, or limit. If a protective provision is broader than applicable law permits, it will be enforced only to the maximum lawful extent.
We may suspend or terminate service for nonpayment, fraud, threats or harassment, repeated contamination, unsafe conditions, unlawful conduct, misuse of company property, or a material breach of these Terms, subject to applicable law. Termination by Go Comp Go does not eliminate any refund or other remedy that applicable law requires.
We may send transactional communications concerning pickups, account status, billing, safety, cancellations, renewals, or service changes. Marketing communications are subject to applicable consent and opt-out requirements. You are responsible for keeping your contact information current.
We may update these Terms prospectively. Material changes will be communicated when required by law. If affirmative consent is legally required for a change, the change will not bind you unless the required consent is obtained. The current effective date appears at the top of this document.
If any provision is held invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law, and the affected provision will be interpreted or limited as necessary to make it enforceable where permitted.
A failure by Go Comp Go to enforce a provision on one occasion does not waive the right to enforce that provision later. Any waiver must be in writing unless applicable law provides otherwise.
These Terms, together with the plan description, checkout disclosures, order confirmation, and any service-specific written terms incorporated by reference, constitute the agreement concerning the purchased service. If a specific written checkout disclosure conflicts with these general Terms, the more specific disclosure controls for that transaction unless prohibited by law.
Go Comp Go
Westchester County, New York
Website: https://gocompgo.com
Email: [email protected]
Phone: (914) 543-2667
By purchasing an annual Go Comp Go membership, you acknowledge that, except where applicable law requires otherwise: (1) the annual payment is non-refundable; (2) voluntary cancellation before the end of the annual term does not create a prorated refund; and (3) voluntarily downgrading to a less expensive plan does not create a refund or reimbursement of the price difference.
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